The Lost Art of Customer Service

By October 15, 2015 Office Best Practices

Emails, texting, social media postings and blogging, yes like I am doing now, is the new way of doing business.  But what ever happened to taking the time to pick up the phone and speak with your clients, meet with them in person to truly evaluate their needs?  Some may say that this takes up too much of your clients time as well as your own.

We at Saraval, take part in all of the latest and greatest in our ever so expanding technological world and NOT at the cost of good old fashion customer service.  One thing you can expect from us is nothing less than 100% – customer service driven – hard work.

We will spend the time upfront to actually get to know our clients, their team and their needs.  Doing this not only helps you get a better understanding of the project, it builds strong successful relationships for the future.

Below is an example of a recent project where our customer service values shined through.  The project started off with a phone call, which lead to 4 or 5 onsite visits to evaluate and mold the project to the trading floor it is today.  Site meetings included things such as requirement discussions, schedules, space planning and budgeting.  Several floor plans and estimates were supplied.  Within a 2 week period the project was delivered and installed.  Follow up visits have already taken place and have led to additional items being ordered.

We did not build just a trading floor, we built a relationship that will continue to grow.  And we will extend this care and attention to you as well.

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